About

My areas of expertise include analyzing complex datasets, thinking strategically to identify actionable insights, and using storytelling to lead through influence.  I’ve used these skills to improve B2B and B2C customer experience across a wide variety of industries including education, finance, and marketing technology.

My work overcomes organizational silos by synthesizing qualitative and quantitative research from multiple sources, including my own primary data collection and analysis. I have deep experience with qualitative methods like interviews, focus groups, and ethnography, but I also know my way around survey methods and descriptive statistics. I gravitate toward multi-method approaches that provide opportunities to collaborate with other experts and triangulate data.

I’m skilled at sharing research in various formats, including professional writing, public speaking, and visual storytelling.  Whether communicating with experts or students, executives or peers, I present complex ideas in an accessible manner so that audiences leave feeling informed and empowered.